Safe Play
99pk is designed for adults who choose to gamble for entertainment. Keeping that experience safe, controlled and within your means is not just your responsibility — it's ours too. This page explains every tool, resource and safeguard we provide to help you stay in control.
Player Protection Tools
Every tool below is available inside your 99pk account settings — free of charge, always active and never subject to a waiting period when you need to reduce your activity or stop entirely.
Set a maximum amount you can deposit per day, per week or per month. Once your limit is reached, the cashier will decline further deposits until your chosen period resets. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period as a safeguard.
Define the maximum amount you can lose in a given time period. The moment your losses reach your chosen threshold, betting and casino access is suspended for the rest of that period. This is one of the most effective ways to keep sessions within budget — we recommend all users set one.
Set a maximum session duration so the Platform logs you out automatically when your time is up. A reminder prompt appears before your limit expires. Regular breaks reduce the chance of impulsive decisions and help keep gambling clearly in the entertainment category.
Need a short break without fully closing your account? A cooling-off period suspends access for a defined duration — 24 hours, 48 hours, one week or one month. During this period you cannot log in, deposit or bet. Support can activate a cooling-off on request at any time.
A formal, structured exclusion from the Platform for a minimum of six months or permanently. Once active, self-exclusion cannot be reversed until the period ends. This is the most serious tool we offer and it is always available — contact support immediately if you need it activated today.
Periodic on-screen reminders that display how long you have been in your current session and your net win/loss position. Reality checks serve as a factual, interruption-free prompt to pause and assess whether you want to continue — with full awareness of your current situation.
The 99pk Platform is exclusively for adults aged 18 and above — or the higher minimum age required by the operator's applicable license jurisdiction, whichever is greater. This is not a guideline. It is a hard requirement enforced through KYC identity verification on every account.
Legal notice for Pakistani users: Being 18+ does not make gambling lawful in Pakistan. Pakistan's Prevention of Gambling Act, 1977, and other applicable legislation may restrict or prohibit gambling activity regardless of age. 99pk does not claim to be licensed, authorised or endorsed by any Pakistani government body, the PTA or the State Bank of Pakistan. Users must understand and comply with applicable local law. This is not legal advice — please seek independent legal counsel if you are uncertain about your obligations.
Warning Signs
Problem gambling rarely announces itself clearly. It tends to develop gradually — and by the time most people notice something is wrong, the impact on finances, relationships and mental health is already significant. Recognising the early signs matters.
The questions below are not a clinical diagnostic tool. They are reflection prompts. If several of these resonate with your current experience, it is worth taking a break and speaking to someone — whether that's our support team, a trusted person in your life or a professional support service.
⚠️ Act Early: The sooner problem gambling is identified, the easier it is to address. Waiting for the situation to become a crisis is not a strategy. If you recognise any of the signs listed here, please contact 99pk support today to discuss your options — including immediate self-exclusion.
Placing additional bets specifically to recover money lost in previous sessions — telling yourself "just one more bet to get back to even." This is one of the clearest indicators of problematic gambling behaviour.
Using money earmarked for rent, utilities, groceries, school fees or other non-negotiable expenses to fund gambling sessions — in Karachi, Lahore or anywhere else in Pakistan, essential bills come first.
Hiding the amount of time or money spent gambling from family members, partners or close friends — or feeling the need to be secretive about your online activity on platforms like 99pk.
Using gambling to escape stress, anxiety, boredom or negative emotions — treating a PSL T20 bet or a casino session as emotional relief rather than entertainment. Gambling is not a coping mechanism.
Repeatedly deciding to stop or limit your gambling — and finding yourself unable to follow through, or returning to previous patterns quickly after stopping. Difficulty stopping despite wanting to is a key warning sign.
Arguments with family about time or money spent gambling, neglecting responsibilities at home or at work, or withdrawing from social activities in favour of more time on the Platform.
Self-Assessment
Tick any statements that apply to your current gambling experience. If more than two apply, we encourage you to take a break and speak with someone.
I have spent more money gambling than I originally intended in my last few sessions.
I have borrowed money or sold items to fund gambling activity.
I feel restless, irritable or anxious when I am not able to gamble.
I have tried to cut back on gambling but found it harder than expected to follow through.
I have placed bets specifically to try to win back money I had previously lost.
I have lied to family or friends about how much time or money I spend gambling.
Gambling has negatively affected my work, studies, family relationships or finances.
I think about gambling frequently — planning sessions, replaying losses or calculating potential winnings — even when I am supposed to be focused on something else.
✓ What to do next: This checklist is a personal reflection tool — not a clinical diagnostic. If multiple items applied to you, the most immediate and effective step is to contact 99pk support and request a cooling-off period or self-exclusion. Support is available 24/7 via Live Chat within your account. Acting early is always easier than acting later.
Getting Started
Setting responsible gambling limits on 99pk takes less than two minutes. Here is how to do it, step by step. We recommend every user — regardless of their current gambling habits — activates at least a deposit limit and a session time reminder before placing their first bet.
Access the 99pk Platform on any device — desktop, tablet or mobile. All responsible gambling tools are available across all interfaces.
Navigate to your account settings using the profile icon. Look for the "Responsible Gambling" or "Player Safety" section — it is prominently placed, not buried in fine print.
Select the limit you want to set — deposit limit, loss limit, session time or reality check frequency. Each has its own configuration screen with clear explanations.
Enter your chosen limit — for example, a maximum deposit of PKR 5,000 per week, or a maximum session length of 90 minutes. Set limits you are genuinely comfortable with, not aspirational ones you will regret.
Reductions in limits take effect immediately. Increases require a cooling-off period before they become active. This asymmetry is intentional and protects you from impulsive changes made during a losing streak.
💡 Recommended Starting Point: If you are new to 99pk or returning after a break, we suggest setting a weekly deposit limit of no more than 2–3% of your monthly disposable income and a daily session limit of 60–90 minutes. These are starting points — adjust based on your own honest assessment of comfortable limits.
Reducing any limit — deposit, loss or session time — takes effect the moment you confirm the change. There is no delay, no confirmation email required and no minimum period. If you decide mid-session that your current limit is too high, you can change it immediately.
Self-exclusion is a formal, binding request to be excluded from the 99pk Platform for a minimum period of six months or permanently. It is not a cooling-off. Once active, it cannot be reversed or cancelled during the exclusion period — regardless of circumstances.
Self-exclusion is available to every 99pk user at any time — 24 hours a day, seven days a week, including during live sports events, PSL T20 finals or late-night sessions in Karachi, Lahore, Islamabad or anywhere else in Pakistan. There is no judgement, no fee and no delay.
To activate self-exclusion, contact our support team via Live Chat in your account or email us at [email protected] (plain text — not a clickable link)
Practical Guidance
These habits won't prevent problem gambling on their own — but they create the right conditions for gambling to remain a leisure activity rather than a compulsion.
Decide your maximum spend for the session before you open the app — not mid-session, and never after a loss.
Gambling with money borrowed from family, friends or any credit facility dramatically increases financial risk and emotional pressure.
A loss is the cost of the entertainment experience — the same as a cinema ticket or a meal out. Trying to "win it back" is where the danger starts.
Step away from the screen every 30–45 minutes — even for five minutes. This simple habit breaks the hypnotic quality that long casino or live-bet sessions can create.
After a difficult day, an argument or a stressful PSL result, your decision-making is impaired. These are the highest-risk conditions for impulsive betting.
Use a separate, dedicated wallet balance for gambling activity. When it is empty, the session ends — regardless of the result.
Every game on the Platform — slots, casino, sportsbook — has a statistical edge in the operator's favour over the long term. Winning sessions happen; consistent long-term profit is mathematically unlikely.
Gambling while impaired — by alcohol or any other substance — consistently leads to larger bets, longer sessions and worse outcomes. Your limits are there for a reason.
Cricket, football, live casino — these are exciting. But they should coexist with other things you enjoy: family time, sport, socialising, hobbies. Gambling is one leisure activity, not the primary one.
If you are reading this page and something is resonating, that recognition is itself a useful signal. Contact our support team, use the self-exclusion tool or speak to someone you trust — today, not later.
Support Resources
99pk's tools are a strong first step — but if gambling has caused serious harm, professional external support is more appropriate. The following are general categories of support available; specific organisations in the operator's applicable license jurisdiction are available on request.
Many jurisdictions operate dedicated problem gambling helplines staffed by trained counsellors available to talk through your situation confidentially. Helpline details specific to the operator's license jurisdiction are available on request from our support team.
Peer-led support groups — including Gamblers Anonymous-affiliated programmes in many countries — provide a non-judgemental environment where people with lived experience of problem gambling support each other through recovery.
Cognitive-behavioural therapy (CBT) and other professional counselling approaches are recognised as effective treatments for problem gambling. Referrals to licensed therapists are typically available through problem gambling helpline services.
Problem gambling affects families, not just individuals. Gam-Anon and similar programmes support partners, parents and family members who are living alongside someone experiencing gambling-related harm.
Gambling-related debt is a common consequence of problem gambling. Non-profit financial counsellors and debt management services — operating independently of gambling operators — can help structure a recovery plan for financial harm.
Our own support team is available around the clock via Live Chat and email. For responsible gambling queries, self-exclusion requests or concerns about your own account activity, contact us any time at [email protected] (plain text only).
Note on Support Resources: 99pk references general categories of responsible gambling support above. Specific organisation names, hotline numbers and website addresses for accredited responsible gambling services in the operator's applicable license jurisdiction are available on request from our support team. We avoid listing specific contact details here to ensure accuracy — resource availability can change and we do not want users to encounter out-of-date information in a moment when they need help.
Protecting Vulnerable Users
If you share a device or household with minors — children or teenagers who could potentially access your 99pk account — you have a direct responsibility to prevent that access. The consequences of a minor accessing a gambling platform extend beyond a Terms violation: they include real financial harm and developmental harm to the young person.
Every account is required to complete KYC identity verification — including a valid CNIC or passport — before withdrawals are enabled. Date of birth is verified against the document.
A selfie or liveness check confirms the account holder is the same person as the document holder. Documents belonging to adults cannot be freely used by minors to pass this check.
Unusual account activity — including behavioural patterns inconsistent with an adult user — triggers additional verification checks. Age verification is not a one-time event.
Stay in Control
Whether you want to set a limit, take a break, request self-exclusion or just explore the Platform responsibly — all the right tools are one step away.
Need to stop now? Contact our support team immediately to activate self-exclusion:
[email protected] — plain text, not a link
18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws, including Pakistan's Prevention of Gambling Act, 1977, may restrict gambling. This page does not constitute legal advice.