Help Centre
Everything you need to know about 99pk — account setup, deposits, withdrawals, cricket and sports betting, live casino, bonuses and responsible gambling. If your question isn't here, our support team is one message away.
Quick Reference
A quick overview of the five areas covered in this help centre. Jump to any section using the category bar above, or search by keyword.
How to sign up, age verification, KYC with your CNIC, one-account rules, login issues and profile management on 99pk.
Available payment methods for Pakistani users, minimum amounts in PKR, processing times and how to request your first withdrawal.
Cricket and PSL T20 betting, live in-play markets, ICC tournament odds, live casino tables, slots and how different game types work.
Welcome offers, wagering requirements, free bet terms, how bonuses interact with withdrawals and how to check your current bonus status.
Two-factor authentication, account safety, self-exclusion tools, deposit limits, recognising problem gambling and how to get help.
If your question isn't covered here, our support team is available 24/7 via Live Chat inside your account, or by email at [email protected].
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Creating a 99pk account takes just a few minutes. Visit the homepage, click the registration button and fill in your personal details — full name, date of birth, email address, phone number and residential address. Choose Pakistani Rupee (PKR) as your account currency. You will receive a verification email to confirm your address before your account becomes active. You must be at least 18 years of age, or the higher minimum required by the operator's license jurisdiction, to register.
For Pakistani users, the primary identity document for KYC is a valid, unexpired Computerised National Identity Card (CNIC) or a passport. You will also need to complete a selfie or liveness check to confirm you are the holder of the submitted document. In some cases, proof of address — such as a recent utility bill or bank statement — may also be required. All documents must be submitted through the Platform's secure HTTPS verification flow only.
No. 99pk operates a strict one-account-per-person policy. Creating duplicate accounts — even under a different email address or device — is a serious breach of our Terms & Conditions. Any accounts detected as duplicates will be suspended, associated balances forfeited and the accounts permanently closed. If you have forgotten your login details, use the account recovery option on the login page rather than registering again.
If you forget your password, click "Forgot Password" on the login page and enter the email address registered to your account. You will receive a secure password reset link valid for a limited time. Follow the link, set a new strong password and log in as normal. If you no longer have access to your registered email address, contact our support team directly to initiate a manual account recovery with identity verification.
Minor updates such as phone number, email address and communication preferences can be changed in your account settings. Changes to core identity information — such as your registered name or date of birth — require you to contact our support team, as these details are linked to your KYC verification on file. You may be asked to provide updated documentation to support any change to core identity fields.
The payment methods available to you are displayed in your account cashier at the time of your transaction, as availability can change based on provider policy and technical factors. Pakistan has a range of familiar payment infrastructure options including bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah, and mobile payment systems like Easypaisa, JazzCash and Raast. These are referenced as contextual examples only — they do not endorse or directly support gambling on 99pk. Always check the live cashier for current options.
Minimum deposit amounts are specified for each payment method in the live cashier and can vary. The exact minimum depends on the method selected at checkout. As a general guide, minimums are set to be accessible for Pakistani users without requiring large upfront commitments. If you attempt a deposit below the stated minimum for a given method, the transaction will be declined by the cashier before it is processed.
Withdrawal processing times vary by payment method and depend on your KYC verification status, any applicable compliance review and the payment provider's own processing schedule. Withdrawals can take anywhere from a few hours for e-wallet methods to several business days for bank transfers. 99pk does not guarantee specific processing times, as the final stage depends on factors outside our control. If your withdrawal has not arrived after five business days, contact our support team with your transaction reference.
Withdrawal requests can be placed under review for several reasons: outstanding KYC verification, a first withdrawal from a new account, a withdrawal amount above standard thresholds triggering enhanced due diligence, or a compliance check related to account activity. Occasionally, pending wagering requirements on bonus funds can also affect withdrawal eligibility. Our team works to resolve reviews as promptly as possible — contact support directly if you want a status update on your specific request.
99pk does not typically apply its own transaction fees to standard deposits or withdrawals. However, your payment provider or bank may apply their own charges — for example, some Pakistani mobile wallet services apply service fees to certain transaction types. These provider-side fees are outside 99pk's control and are the user's responsibility. Always check your payment provider's fee schedule before initiating a transaction if fee sensitivity is a concern.
Yes — cricket is one of the most prominently featured sports on the 99pk Platform. Markets are available for Pakistan bilateral series, PSL T20 fixtures, ICC tournament matches including the Cricket World Cup and Champions Trophy, and other international cricket events. Market types include match winner, top batsman, total runs, live in-play betting and more. PSL is referenced as a sporting context only — 99pk has no affiliation with the PCB or Pakistan Super League.
Live in-play betting allows you to place bets on markets that update in real time while an event is in progress — for example, betting on the outcome of the next over during a PSL T20 game. Odds fluctuate rapidly based on the current state of play. Bets submitted during in-play betting are not confirmed until accepted by the system, so the odds you see when you click may differ slightly from the odds at confirmation. Markets may also suspend temporarily around key moments such as wickets or goals.
The live casino section of 99pk features real-time streamed tables hosted by live dealers. Available game types typically include Live Baccarat, Live Roulette, Live Blackjack, Live Poker variants and game show formats. Tables are streamed from professional studio environments with HD video. Games are supplied by third-party providers and availability can change. Specific table limits, RTP figures and side-bet rules are displayed within each live game interface.
If a cricket match is abandoned, rained off or otherwise fails to produce a valid result within the settlement window specified in the sportsbook rules, most standard bets on that match will be voided and the stake returned to your account balance. However, some specific market types — particularly in-play markets where part of the event was completed — may be settled on the partial result in accordance with sport-specific rules. Always check the relevant sport rules in the sportsbook for the full settlement policy.
Yes. All slot and casino game outcomes on 99pk are generated using certified Random Number Generator (RNG) technology supplied by our third-party game providers. These RNGs are regularly tested by independent testing laboratories to confirm fairness and statistical integrity. Return-to-Player (RTP) percentages — representing the long-term theoretical payout rate — are set by the provider and are displayed within each game's information panel. No outcome is predetermined, scripted or influenced by previous spins or bets.
A wagering requirement is the total amount you need to bet before bonus funds can be converted into real, withdrawable money. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place a total of PKR 30,000 in bets before the bonus converts. Wagering requirements, eligible games, contribution percentages per game type and time limits are all specified in each individual offer's terms — always read these before accepting any bonus.
No. Bonus funds are not directly withdrawable. They must first satisfy the full wagering requirement specified in the relevant offer's terms. If you request a withdrawal before completing wagering requirements, the bonus and any winnings derived from it will be forfeited, and only your original real-money balance will be eligible for withdrawal. You can choose to decline a bonus before accepting it — once accepted, the wagering requirement applies. Your current bonus progress is visible in your account.
Yes — 99pk typically offers separate promotions for its sportsbook and casino sections. Sports offers may include free bets, enhanced odds on cricket and PSL T20 fixtures and accumulator bonuses. Casino offers may include matched deposit bonuses, free spins on selected slots and cashback promotions on live dealer tables. Check the Promotions section of your account for the current offer schedule. Each offer has its own terms regarding eligibility, eligible games and wagering requirements.
Bonus abuse refers to exploiting promotional offers in ways that are not consistent with genuine recreational use — for example, placing systematically low-risk bets purely to satisfy wagering requirements with minimal real exposure, registering multiple accounts to claim welcome bonuses repeatedly, or coordinating with others to exploit a promotional mechanic. Such activity harms the Platform's ability to offer genuine promotions to legitimate users. If detected, it results in bonus cancellation, forfeiture of associated winnings and potential account suspension.
Yes. Most bonuses on 99pk carry an expiry period — a time window within which wagering requirements must be completed. If the wagering requirement is not met within the stated period, the bonus and any associated winnings are typically forfeited. Time limits vary by offer but are always clearly stated in the individual offer terms. The expiry countdown generally begins from the moment the bonus is credited to your account, not from the date of deposit.
99pk uses Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and Platform servers. Sensitive data — including identity documents and financial records — is encrypted at rest. Access to personal data is restricted to authorised staff on a need-to-know basis. We conduct regular security reviews and apply due diligence to all third-party processors. Full details of how we handle your data are available in our Privacy Policy.
If you suspect unauthorised access to your 99pk account, contact our support team immediately via Live Chat or email. We can place a temporary lock on your account while we investigate. Change your password and review your recent login history, transaction records and active sessions. Do not delay — unauthorised access incidents should be reported as quickly as possible to minimise any potential impact. Using a unique, strong password and enabling two-factor authentication significantly reduces this risk.
Responsible gambling limits are available in your account settings under the Responsible Gambling or Player Safety section. You can set daily, weekly or monthly deposit limits, loss limits and session time limits directly from that screen. Reductions to any limit take effect immediately. Increases require a cooling-off period before they become active — this asymmetry is deliberate and protects you from impulsive changes. Our full guide to using these tools is on the Responsible Gambling page.
Self-exclusion can be requested at any time by contacting our support team via Live Chat inside your account, or by emailing [email protected] (plain text — not a clickable link). Self-exclusion is available 24 hours a day, seven days a week, with no fee and no delay. Once active, your account will be locked for a minimum of six months or permanently, and you will not be able to reverse or cancel the exclusion during that period. Your real-money balance can still be withdrawn after exclusion is activated.
Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and other applicable legislation. The legal status of online gambling can depend on the specific activity, applicable provincial regulation and current enforcement posture. 99pk does not claim to be licensed, approved or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani authority. This is not legal advice — Pakistani users must seek independent legal counsel regarding the laws applicable to their specific circumstances before using the Platform.
Our support team is available around the clock via Live Chat within your account. For non-urgent queries, you can also reach us by email — we aim to respond within three business days.
Responsible Gambling Support: If you need to discuss self-exclusion, account limits or problem gambling concerns, contact us immediately. There is no waiting period and no judgement. Full details on all responsible gambling tools are on our Responsible Gambling page.
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This FAQ works best alongside 99pk's Terms & Conditions, Privacy Policy and Responsible Gambling guide. We recommend reading all three before using the Platform.
18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please play responsibly.